Job Description
Join our dynamic team at Sunshine Hospitality Group as a Weekend Customer Service Specialist! We're seeking energetic individuals to deliver exceptional guest experiences during our peak weekend operations. This role offers a perfect work-life balance with competitive pay, flexible scheduling, and opportunities for advancement in Tampa's vibrant hospitality scene.
Responsibilities
- Provide outstanding customer service to weekend guests via phone, email, and in-person interactions
- Manage reservation systems and optimize weekend occupancy rates
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate transaction records
- Resolve guest inquiries and concerns promptly
- Assist with weekend event setup and special request fulfillment
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service experience in hospitality or retail
- Proficient with reservation software and POS systems
- Exceptional communication and problem-solving skills
- Ability to work independently and in fast-paced environments
- Flexible availability for weekend shifts (Friday-Sunday)
- Basic knowledge of Tampa attractions and local area