Job Description
Join FlexHire Solutions and transform your weekends into rewarding income! We're seeking energetic Weekend Customer Service Specialists for immediate remote positions with daily pay. Perfect for students, parents, or anyone seeking flexible evening/weekend shifts. Enjoy competitive hourly rates, comprehensive training, and a supportive virtual team environment. No commute required – work from anywhere in Charlotte!
Responsibilities
- Handle inbound/outbound customer calls and emails with professionalism
- Resolve billing inquiries and technical issues using CRM systems
- Process orders and update customer accounts in real-time
- Document interactions accurately in Salesforce database
- Meet daily performance metrics (calls, resolution rates)
- Collaborate with cross-functional teams for complex escalations
- Maintain positive customer satisfaction scores
Qualifications
- High school diploma or equivalent; college students encouraged
- 6 months+ customer service or call center experience
- Proficient in Microsoft Office and CRM platforms
- Reliable high-speed internet and quiet home workspace
- Strong verbal communication and problem-solving skills
- Ability to work independently during evening/weekend shifts
- Typing speed of 40+ WPM
- Background check and drug screen required