Job Description
Join FlexCare Solutions and transform your career with our industry-leading flexible scheduling options! We're seeking dynamic Evening Customer Service Specialists in Charlotte, NC to deliver exceptional client experiences during high-impact evening hours. Enjoy competitive pay, comprehensive benefits, and work-life balance with our customizable shift structures. Whether you're a student, parent, or career-changer, our evening opportunities fit your lifestyle while accelerating your professional growth.
As a cornerstone of our client success team, you'll handle inquiries, resolve issues, and build relationships through our digital platforms. Our Charlotte facility offers state-of-the-art technology and collaborative workspaces designed for peak productivity during evening shifts. Full-time roles with advancement pathways are available for exceptional performers.
Responsibilities
- Manage high-volume customer inquiries via chat, email, and phone during evening shifts (4 PM - 12 AM)
- Resolve complex service issues using CRM systems and escalation protocols
- Document interactions and maintain accurate client records in Salesforce
- Collaborate with cross-functional teams to resolve systemic service gaps
- Identify upsell opportunities and promote premium service packages
- Train on new products quarterly to maintain service excellence
- Maintain 95%+ customer satisfaction score through personalized solutions
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce, Zendesk preferred)
- Exceptional written and verbal communication skills
- Ability to multitask across digital channels during peak hours
- Flexible availability for evening shifts (including weekends)
- High school diploma or equivalent; associate's degree preferred
- Typing speed of 45+ WPM with 98% accuracy