Job Description
Join our vibrant team at Kansas City Hospitality Group as a Weekend Customer Service Specialist! We're seeking energetic individuals to deliver exceptional guest experiences during our busiest weekend shifts. This role offers flexible hours perfect for students, parents, or anyone seeking weekend work without weekday commitments. Enjoy competitive pay, a supportive team environment, and opportunities for advancement in the hospitality industry.
As a key member of our front-line team, you'll be the face of our brand, ensuring every interaction leaves a positive impression. We provide comprehensive training and a dynamic workplace where your contributions are valued. If you thrive in fast-paced settings and take pride in outstanding service, this is your opportunity to shine!
Responsibilities
- Deliver exceptional customer service across all touchpoints including check-in, inquiries, and issue resolution
- Manage guest check-in/check-out processes efficiently using our digital systems
- Process payments accurately and maintain secure cash handling procedures
- Coordinate with housekeeping and maintenance teams for seamless operations
- Address guest concerns promptly with a solutions-oriented mindset
- Maintain cleanliness and organization of public areas and reception desk
- Assist with inventory management and restocking of amenities
Qualifications
- Previous customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with POS systems
- Flexible availability for weekend shifts (Sat/Sun 7am-3pm or 3pm-11pm)
- Attention to detail and problem-solving abilities
- Positive attitude and teamwork-oriented mindset
- Must be 18+ years old and authorized to work in the US