Job Description
Are you seeking a flexible career opportunity that fits your lifestyle? NexGen Support Solutions is currently hiring a dedicated Weekend Customer Service Specialist to join our thriving team in San Antonio. We pride ourselves on providing top-tier support to our clients and are looking for individuals who are passionate about helping others.
In this role, you will be the face of our company during our high-traffic weekend and evening shifts. You will have the opportunity to build lasting relationships with customers while enjoying a competitive salary and a supportive work environment.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and live chat during evening and weekend shifts.
- Resolve complex customer issues efficiently while maintaining a positive and professional demeanor.
- Accurately document all customer interactions and account updates in our CRM system.
- Collaborate with the support team to troubleshoot technical problems and provide accurate product information.
- Identify opportunities to cross-sell products and services that align with customer needs.
- Adhere to all company policies, procedures, and service level agreements (SLAs).
Qualifications
- High school diploma or GED required; Associate degree or relevant certification is a plus.
- Previous experience in customer service, call centers, or retail is preferred.
- Strong verbal and written communication skills with the ability to articulate complex solutions simply.
- Ability to work weekends (Saturday and Sunday) and evening hours as scheduled.
- Proficiency with Microsoft Office Suite and basic computer navigation.
- Strong problem-solving skills and the ability to remain calm under pressure.