Job Description
Join Urban Retail Solutions as a Weekend Customer Service Specialist and become the heartbeat of our flagship store in Philadelphia! We're seeking energetic individuals to deliver exceptional service during our busiest weekend hours. This role offers flexible scheduling perfect for students, parents, or anyone seeking weekend work. Enjoy competitive pay, employee discounts, and a dynamic retail environment where your contributions directly impact customer satisfaction.
Responsibilities
- Deliver exceptional customer service through in-person interactions and phone support
- Process transactions accurately using POS systems and maintain cash drawer accountability
- Assist with inventory management, stock replenishment, and visual merchandising
- Resolve customer inquiries and complaints with professionalism and empathy
- Collaborate with weekend team to maintain store cleanliness and operational efficiency
- Participate in product knowledge training to provide accurate information
- Support promotional events and weekend sales initiatives
Qualifications
- Previous retail or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Basic math proficiency for transaction handling
- Flexibility to work weekends (Saturday/Sunday) and holidays
- Reliable transportation to store location
- Positive attitude and problem-solving mindset
- Ability to stand for extended periods