Job Description
Join our vibrant retail team at CityLife Retail, where weekend warriors thrive! We're seeking energetic Customer Service Leads to deliver exceptional experiences during high-traffic evening and weekend shifts. Perfect for students, parents, or professionals seeking flexible schedules without compromising growth opportunities. Enjoy competitive pay, performance bonuses, and a dynamic environment where your people skills shine.
Responsibilities
- Lead weekend customer service teams with 5-8 associates during peak hours
- Resolve complex customer inquiries and complaints with empathy and efficiency
- Train new staff on POS systems, inventory protocols, and brand standards
- Execute visual merchandising and store resets during evening shifts
- Monitor sales performance and implement upselling strategies
- Ensure compliance with safety and security protocols
- Collaborate with managers to optimize weekend operations
Qualifications
- 2+ years customer service or retail leadership experience
- Flexible availability (Friday evenings, Saturdays, Sundays)
- Strong conflict resolution and multitasking abilities
- Proficiency with retail POS systems (e.g., Square, Shopify)
- High school diploma or equivalent; college coursework preferred
- Basic inventory management knowledge
- Ability to work standing for extended periods
- Valid California driver's license (for occasional inventory runs)