Job Description
Join Metropolitan Retail Group as a Weekend Customer Experience Specialist and become the cornerstone of our premium shopping destination in Manhattan's vibrant heart. This part-time weekend position offers the perfect blend of flexible scheduling and professional growth, ideal for students, career changers, or those seeking supplemental income. You'll work in our flagship store on Fifth Avenue, where luxury meets accessibility, and contribute to an exceptional customer journey that defines New York's retail landscape. Enjoy competitive pay, exclusive employee discounts, and the opportunity to develop transferable skills in a dynamic environment.
Responsibilities
- Deliver exceptional in-person customer service through personalized product consultations and solution-based recommendations
- Process transactions efficiently using POS systems while maintaining accurate cash handling procedures
- Support visual merchandising initiatives to maintain premium store presentation standards
- Collaborate with cross-functional teams to ensure seamless weekend operations and inventory management
- Resolve customer inquiries promptly while maintaining brand service excellence protocols
- Execute promotional campaigns and loyalty program engagement during peak weekend traffic
Qualifications
- Minimum 1 year retail or hospitality experience with proven customer service excellence
- Flexible availability to work weekends (Saturday/Sunday) including holiday periods
- Proficiency with point-of-sale systems and basic inventory management software
- Strong communication skills with ability to engage diverse clientele
- Ability to stand for extended periods and lift up to 25 pounds
- High school diploma or equivalent; college students strongly encouraged to apply
- Knowledge of luxury retail brands preferred but not required