Job Description
Are you a problem-solver looking for a flexible role that fits your evening and weekend schedule? Apex Digital Solutions is urgently seeking a dedicated Technical Support Specialist to join our high-performing team in Washington, DC.
We are looking for individuals who thrive in dynamic environments and are committed to delivering exceptional user experiences. This role offers the perfect opportunity to balance your work-life schedule while making a significant impact on our client's success.
Why Join Us?
- Flexible Evening and Weekend Shifts available immediately.
- Competitive Hourly Pay ($18 - $25/hr) based on experience.
- Remote-first culture with a central hub in DC.
- Opportunity for full-time conversion for high performers.
Responsibilities
- Provide top-tier technical troubleshooting and support for internal systems and client applications during evening and weekend hours.
- Manage and resolve technical support tickets efficiently and accurately.
- Document technical issues, resolutions, and user feedback in the ticketing system.
- Collaborate with the engineering team to escalate and resolve complex technical issues.
- Ensure 100% customer satisfaction during high-volume periods.
- Maintain a deep understanding of our software stack and update documentation accordingly.
Qualifications
- Previous experience in technical support or IT helpdesk (1+ years preferred).
- Strong problem-solving skills and the ability to diagnose issues quickly under pressure.
- Excellent written and verbal communication skills.
- Ability to work independently and proactively during evening and weekend shifts.
- Proficiency with CRM software and ticketing systems (e.g., Zendesk, Jira, ServiceNow).
- High school diploma or equivalent; Associate degree in IT or related field is a plus.