Job Description
Are you looking for a flexible schedule without sacrificing a competitive paycheck? Apex Digital Solutions is urgently hiring Part-Time Technical Support Specialists for our evening and weekend shifts in Austin, Texas. If you have a knack for solving problems and a passion for helping people, we want to hear from you.
We are a fast-paced tech firm dedicated to delivering seamless digital experiences. We are looking for self-motivated individuals to join our support team during our high-traffic hours. This is an excellent opportunity for students or professionals seeking a work-life balance with flexible hours.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Flexible Schedule: Focus on your life outside of work with our evening and weekend shifts.
- Growth Opportunities: Potential for full-time conversion and career advancement within the tech industry.
- Modern Environment: Work in a collaborative, tech-forward office in the heart of Austin.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and chat during evening and weekend shifts.
- Diagnose and troubleshoot hardware and software issues with precision and empathy.
- Document customer interactions and technical resolutions in our ticketing system.
- Collaborate with the senior engineering team to escalate complex issues effectively.
- Maintain a high level of product knowledge to assist users with inquiries.
- Ensure a high first-call resolution rate and customer satisfaction score.
Qualifications
- High school diploma or equivalent required; Associate degree in IT, Computer Science, or related field preferred.
- Previous experience in customer service or technical support is highly desirable.
- Strong problem-solving skills and the ability to think on your feet.
- Excellent verbal and written communication skills.
- Must be available to work evenings (e.g., 4:00 PM – 12:00 AM) and weekends.
- Reliable high-speed internet connection if working remotely (Hybrid option available).