Job Description
Are you looking for a flexible schedule that fits your lifestyle? Apex Tech Solutions is urgently hiring dedicated professionals for our Part-Time Night Shift Support team. Join a dynamic company where your contributions matter, and enjoy the benefits of evening and weekend shifts.
We are seeking motivated individuals to provide top-tier technical support and customer service to our clients. If you have a passion for problem-solving and a desire to work outside traditional business hours, we want to hear from you.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat during evening hours.
- Resolve technical issues and provide accurate information to clients efficiently.
- Maintain detailed logs of all customer interactions and escalate complex issues as needed.
- Collaborate with day-shift teams to ensure seamless operations and continuity of service.
- Identify trends in customer feedback to help improve overall service quality.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- Previous experience in customer support or a related field is a plus.
- Ability to work independently and strictly adhere to a night shift schedule.
- Strong problem-solving skills and a high attention to detail.
- Proficiency with CRM software and basic computer applications.