Job Description
Are you looking for flexible evening and weekend shifts in Mesa, Ohio?
Apex Tech Solutions is urgently hiring dedicated professionals to join our dynamic team. We pride ourselves on delivering exceptional service and cutting-edge solutions to our clients. If you thrive in a fast-paced environment and want a role that fits your lifestyle, this is the opportunity for you.
As a key member of our support team, you will play a crucial role in ensuring our clients receive top-tier technical assistance and service. We offer a competitive hourly rate, a collaborative culture, and the stability you need.
Why Choose Us?
- Flexible Evening and Weekend Shifts
- Competitive Pay: $18 - $22/hr
- Comprehensive Training Provided
- Modern Work Environment
- Career Growth Opportunities
Responsibilities
- Provide exceptional technical support and customer service to clients via phone, email, and chat.
- Diagnose and troubleshoot technical issues efficiently and accurately.
- Manage and prioritize incoming support tickets within established SLAs.
- Document all customer interactions, resolutions, and technical data in our CRM system.
- Collaborate with senior engineers to escalate complex issues and find resolutions.
- Conduct routine system checks and maintenance to ensure optimal performance.
- Adhere to company policies and security protocols at all times.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field preferred.
- Previous experience in customer service or technical support is highly valued.
- Must be available to work Evening Shifts (4:00 PM - 12:00 AM) and Weekend Shifts.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Basic proficiency with Microsoft Office Suite and computer operating systems.
- A reliable home office setup is required for remote shifts.