Job Description
Join our dynamic team immediately as we expand our customer service operations in Tampa! Tampa Bay Solutions is seeking passionate individuals to deliver exceptional support to our growing client base. This urgent part-time opportunity offers flexible scheduling and competitive pay while making a real impact in our community.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Identify opportunities to improve customer experience
- Meet daily performance metrics and quality standards
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with Microsoft Office and CRM software
- Strong communication and problem-solving skills
- Ability to work evenings/weekends as needed
- Positive attitude under pressure