Job Description
Join our dynamic team at Omaha Community Services! We're urgently seeking a passionate Part-Time Customer Service Specialist to deliver exceptional support to our growing client base. This is an immediate opportunity to make a tangible impact in Omaha's vibrant community while gaining valuable experience in a fast-paced environment.
Enjoy flexible scheduling, competitive compensation, and a supportive workplace culture. Perfect for students, career changers, or those seeking supplemental income. Apply today and become part of our mission to elevate customer experiences across Nebraska!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing and account issues while maintaining high customer satisfaction scores
- Update and maintain accurate client records in our CRM system
- Collaborate with cross-functional teams to ensure seamless service delivery
- Contribute to process improvement initiatives to enhance efficiency
- Urgently respond to time-sensitive escalations and priority cases
- Participate in bi-weekly training sessions to refine communication skills
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 6 months of customer service or call center experience
- Exceptional verbal/written communication skills with strong active listening
- Proficient in Microsoft Office Suite and CRM software
- Ability to multitask effectively in a fast-paced environment
- Flexible availability including evenings and weekends (15-25 hours/week)
- Strong problem-solving abilities with attention to detail
- Must pass background check and drug screening