Job Description
Join our dynamic team as an Evening Receptionist at Premier Hospitality Group! We're urgently seeking a polished professional to manage our front desk operations during evening hours. This high-impact role requires exceptional multitasking skills and a commitment to delivering outstanding guest experiences. Enjoy competitive compensation, flexible scheduling, and a vibrant work environment. Apply today and become the welcoming face of our premium hospitality establishment!
Responsibilities
- Manage front desk operations including check-ins, check-outs, and guest inquiries
- Handle phone calls and digital communications with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams for seamless operations
- Uphold brand standards through exceptional customer service
- Resolve guest concerns promptly and escalate complex issues
- Maintain a clean, organized reception area
- Prepare nightly reports and administrative documentation
Qualifications
- Minimum 2 years front desk or customer service experience
- Proficiency in hotel management software (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational abilities
- Valid California driver's license (if required for errands)
- Flexible availability including weekends and holidays
- Basic knowledge of hospitality industry standards