Job Description
Are you looking for a rewarding opportunity that fits your evening and weekend schedule? Coastal Tech Solutions is urgently seeking a detail-oriented Technical Support Specialist to join our growing team in Virginia Beach.
As a pivotal part of our support network, you will assist clients with technical issues, ensuring seamless operations during our peak evening and weekend hours. We offer a competitive hourly rate, comprehensive benefits, and a collaborative work environment.
Why Join Us?
- Competitive hourly pay ($18.00 - $24.00).
- Flexible evening and weekend shifts to suit your lifestyle.
- Professional development and training opportunities.
- Supportive team culture in a modern office.
Responsibilities
- Provide tier-1 and tier-2 technical support via phone, chat, and email.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Manage and document customer tickets accurately in our CRM system.
- Assist users with software installations, updates, and configurations.
- Collaborate with the senior engineering team to resolve complex escalated tickets.
- Maintain a high level of customer satisfaction during high-volume periods.
Qualifications
- High school diploma or equivalent required.
- 1+ years of experience in customer support or IT helpdesk.
- Strong problem-solving and verbal communication skills.
- Ability to work evenings (4:00 PM - 12:00 AM) and weekends.
- Familiarity with Windows, macOS, and standard office software.
- Basic knowledge of networking and remote troubleshooting.