Job Description
Are you a driven student or professional looking for a flexible evening part-time opportunity in the heart of New York City? Apex Digital Solutions is urgently seeking a detail-oriented Technical Support Specialist to join our dynamic team. We value work-life balance and offer a supportive environment where you can grow your technical skills while managing your academic or personal commitments.
As a key member of our support team, you will be the first point of contact for our valued clients, ensuring seamless technical resolutions. We provide comprehensive training and a culture that encourages learning and innovation.
Responsibilities
- Provide exceptional technical support to clients via phone, email, and live chat during evening shifts.
- Diagnose and resolve hardware and software issues efficiently to minimize downtime.
- Maintain accurate, up-to-date records of all support tickets and interactions in our CRM system.
- Collaborate with the senior engineering team to document common issues and develop knowledge base articles.
- Uphold company standards for professionalism, responsiveness, and technical accuracy.
Qualifications
- Currently enrolled in a college or university program (Computer Science, Information Technology, or related field preferred).
- Strong communication skills with the ability to explain complex technical concepts to non-technical users.
- Ability to work independently and manage time effectively during evening hours (e.g., 4:00 PM - 10:00 PM).
- Familiarity with Microsoft Office Suite and basic operating system troubleshooting.
- Reliable internet connection and a quiet workspace for remote support tasks.