Job Description
Are you looking for a flexible evening opportunity with competitive pay?
Apex Solutions Group is urgently hiring dedicated professionals to join our support team in Chicago, Illinois. We are looking for individuals who are available for evening and weekend shifts and are committed to delivering exceptional customer experiences.
Why You Should Apply
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Flexible Schedule: Evening and weekend shifts available to fit your lifestyle.
- Growth Potential: Opportunities for advancement within the company.
- Modern Environment: Work in a supportive, tech-forward team.
We are seeking a reliable and empathetic individual to join our night shift team. If you are ready to start immediately, we want to hear from you.
Responsibilities
- Manage and resolve a high volume of customer inquiries via phone, email, and live chat during evening hours.
- Provide accurate information regarding products, services, and account status to clients.
- Document all customer interactions and resolutions accurately in the CRM system.
- Identify and troubleshoot technical issues, escalating complex problems to senior support staff.
- Build rapport with customers to ensure high satisfaction and retention rates.
- Adhere to all company policies, quality assurance standards, and compliance regulations.
- Collaborate with team leads to improve workflow efficiency during night shifts.
Qualifications
- High School Diploma or GED required; Associate’s degree preferred.
- Previous customer service or call center experience is highly desired.
- Must be available to work evening shifts (4:00 PM - 12:00 AM) and weekends.
- Strong verbal communication and active listening skills.
- Proficient in Microsoft Office Suite and basic computer navigation.
- Ability to work independently in a remote or office setting with minimal supervision.
- Problem-solving mindset with a focus on customer satisfaction.