Job Description
We are urgently hiring for a dedicated Evening Part-Time Customer Support Specialist to join our vibrant team in Chicago, IL. If you thrive in a fast-paced environment and love helping people solve problems, this is the opportunity for you.
As part of our support team, you will be the first point of contact for our valued clients, ensuring they receive top-tier assistance during our peak evening hours. We offer a competitive hourly rate, flexible scheduling, and a collaborative culture.
Responsibilities
- Handle high-volume inbound customer inquiries via phone and email during evening shifts.
- Provide clear, accurate, and empathetic technical troubleshooting assistance to end-users.
- Resolve customer complaints and escalations professionally and efficiently.
- Document all interactions and resolutions in our CRM system accurately and in real-time.
- Collaborate with the morning support team to ensure seamless service continuity.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is preferred but not required (training provided).
- Strong verbal and written communication skills.
- Basic computer proficiency and ability to navigate multiple software applications.
- Must be available to work evenings (e.g., 4:00 PM - 10:00 PM) and weekends.
- Ability to remain calm and solution-oriented under pressure.