Job Description
Join our dynamic team and kickstart your career in customer service! Flexible Work Solutions is seeking enthusiastic Part-Time Customer Service Specialists in Charlotte, NC. Perfect for students, recent graduates, or anyone seeking supplemental income, this role offers competitive pay and flexible scheduling. No experience required – we provide comprehensive training!
Enjoy a supportive environment with opportunities for growth and skill development. Our Charlotte location is easily accessible via public transit, and we offer both day and evening shifts to accommodate your schedule. Apply today and start earning extra cash while building valuable professional experience!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and exchanges accurately using our CRM system
- Resolve customer concerns and escalate complex issues to supervisors
- Update customer records and maintain detailed documentation
- Collaborate with team members to ensure seamless service delivery
- Adhere to company policies and quality standards
- Participate in ongoing training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Strong communication and interpersonal skills
- Basic computer proficiency with ability to learn new software
- Reliable internet access for remote work options
- Positive attitude and customer-focused mindset
- Ability to work independently as part of a team
- Flexibility to work weekends and holidays as needed
- No prior experience required – training provided