Job Description
Are you looking for a flexible part-time job in Cleveland, OH? Horizon Support Solutions is urgently hiring dedicated professionals for our evening shift. We value work-life balance and offer a dynamic environment where your skills are recognized.
We are seeking a reliable Evening Customer Service Associate to assist our clients during peak hours. If you thrive in a fast-paced setting and enjoy helping people, we want to meet you. This role offers competitive pay and a schedule designed to fit your lifestyle.
Why Join Us?
- Flexible Schedule: Choose shifts that work around your other commitments.
- Competitive Pay: Earn between $18.00 - $25.00 per hour based on experience.
- Modern Environment: Work with a team that uses the latest technology.
Don't miss this opportunity to advance your career in customer service while enjoying the freedom of a part-time evening role. Apply today!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with a focus on resolution and satisfaction.
- Manage and resolve customer complaints and issues efficiently during evening hours.
- Accurately document all customer interactions and transactions in our CRM system.
- Collaborate with the morning and afternoon support teams to ensure seamless service continuity.
- Provide product information and guidance to customers to enhance their experience.
- Identify opportunities to upsell or cross-sell relevant services to clients.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED required; previous customer service experience is a plus.
- Strong verbal and written communication skills.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Basic computer proficiency and typing speed of 40+ WPM.
- Must be available to work evenings, weekends, and holidays as needed.
- Positive attitude and a genuine desire to help customers succeed.
- Reliable internet connection if working remotely.