Job Description
Join our dynamic team at FlexiWork Solutions, where we prioritize work-life balance through flexible scheduling! We're urgently seeking passionate Customer Service Representatives in Charlotte, NC to deliver exceptional client experiences. Whether you prefer part-time or full-time hours, we offer adaptable shifts including mornings, evenings, and weekends. Enjoy competitive pay, comprehensive training, and a supportive remote-friendly environment. Perfect for students, parents, or professionals seeking work flexibility. Apply today and start your rewarding career journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with team members to escalate complex issues and ensure seamless resolutions
- Meet key performance metrics including call handling time and first-contact resolution
- Continuously update product knowledge to provide accurate information
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience or relevant training
- Exceptional communication and active listening skills
- Proficient with CRM software (e.g., Salesforce, Zendesk) and MS Office
- Ability to work independently in a remote setting with minimal supervision
- Strong problem-solving abilities and emotional intelligence
- Flexible availability including evenings and weekends