Job Description
Join our dynamic team at MetroConnect Solutions as an Evening Part-Time Customer Service Specialist! We're urgently seeking motivated individuals to deliver exceptional support to our growing client base in Dallas. This flexible evening role (4 PM - 10 PM) offers perfect work-life balance while launching your customer service career. No experience required – we provide comprehensive training and growth opportunities. Enjoy competitive pay, modern work environment, and the chance to build lasting professional relationships.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to escalate complex cases
- Meet performance metrics for response time and resolution rates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college students encouraged)
- Strong verbal communication skills in English
- Basic computer proficiency with ability to learn new software
- Reliable transportation to our Dallas office
- Ability to work independently and as part of a team
- Flexible availability for evening shifts (4 PM - 10 PM)
- Positive attitude and problem-solving mindset