Job Description
Join our dynamic remote team as we urgently seek Weekend/Night Shift Agents to provide exceptional customer support during evening and weekend hours. This is a fully remote position offering flexible scheduling while serving clients across the US. Enjoy competitive pay, comprehensive training, and a supportive virtual environment where your reliability shines.
Why Work With Us?
• Competitive hourly wages with performance bonuses
• 100% remote work from anywhere in Columbus, OH
• Flexible scheduling (Fri-Sun evenings, Sat-Sun nights)
• Paid training and career advancement opportunities
• Health benefits for part-time employees (20+ hrs/week)
Responsibilities
- Deliver exceptional customer support via phone, chat, and email during assigned weekend/evening shifts
- Resolve technical issues, billing inquiries, and service disruptions efficiently
- Document interactions accurately in CRM systems while maintaining HIPAA/GDPR compliance
- Collaborate with onshore/offshore teams for complex escalations
- Meet key performance metrics (CSAT, resolution time, first-contact resolution)
- Participate in weekly virtual team meetings and training sessions
- Adhere to strict security protocols for sensitive customer data
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service or technical support experience
- Reliable high-speed internet and quiet home office environment
- Proficiency with Microsoft Office and CRM platforms (Salesforce a plus)
- Strong problem-solving skills with attention to detail
- Ability to work independently with minimal supervision
- Flexible schedule availability (Fri-Sun evenings, Sat-Sun nights)
- Basic troubleshooting knowledge for common tech issues