Job Description
We are looking for a dedicated Technical Support Specialist to join our team immediately. If you thrive in a fast-paced environment and enjoy solving complex technical problems, this is the opportunity for you.
Our company offers competitive pay, flexible schedules, and a chance to grow your career in the heart of New York City.
Responsibilities
- Provide technical assistance to clients via phone, email, and chat during evening and weekend hours.
- Diagnose and troubleshoot software and hardware issues efficiently.
- Maintain accurate records of all support tickets and interactions.
- Collaborate with the engineering team to escalate and resolve critical bugs.
- Ensure high customer satisfaction scores through professional communication.
Qualifications
- High school diploma or equivalent; Associate's degree in IT or related field preferred.
- 1+ years of experience in technical support or customer service.
- Strong understanding of operating systems (Windows, macOS) and troubleshooting techniques.
- Excellent written and verbal communication skills.
- Ability to work flexible evening and weekend shifts.