Job Description
Join Our Team as a Part-Time Support Specialist
We are currently Urgently Hiring for a dedicated Part-Time Support Specialist to join our dynamic team in Raleigh, NC. If you are looking for an Immediate Hire opportunity with a Flexible Schedule, this is the perfect role for you.
In this position, you will provide exceptional customer service and technical assistance to our clients. Whether you are working remotely or on-site, we value your reliability, communication skills, and ability to multitask in a fast-paced environment.
Why Apply?
- Immediate Start: We offer same-week interviews and onboarding.
- Flexible Schedule: Choose hours that fit your lifestyle.
- Competitive Pay: Earn $18.00 - $24.00 per hour based on experience.
- Modern Work Environment: Join a company that values innovation and employee growth.
Responsibilities
- Provide Technical Assistance: Troubleshoot and resolve technical issues for clients via phone, email, and chat.
- Customer Support: Answer inquiries regarding products and services in a professional and timely manner.
- Data Entry & Maintenance: Maintain accurate records of customer interactions and service tickets in the internal system.
- Remote Support: Assist remote users with software installations and configuration.
- Collaboration: Work closely with the support team to escalate complex issues and share best practices.
- Flexible Availability: Adhere to a rotating shift schedule that accommodates peak business hours.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree in IT or related field preferred.
- Experience: Previous experience in customer service or technical support is a plus but not mandatory for immediate hires.
- Skills: Proficiency in Microsoft Office Suite and basic computer hardware knowledge.
- Communication: Excellent verbal and written communication skills with a friendly demeanor.
- Reliability: Must be punctual and able to commit to a consistent weekly schedule.
- Internet: A stable high-speed internet connection is required if working remotely.