Job Description
We are urgently hiring a dedicated Part-Time Customer Support Specialist for our Louisville, KY team. If you are looking for a role that offers flexible scheduling and the chance to make a real impact, this is the perfect opportunity for you.
In this role, you will serve as the face of our brand, assisting clients with inquiries and ensuring their satisfaction. We value work-life balance and offer a dynamic environment where your skills are recognized.
Why Apply?
- Flexible hours to fit your lifestyle.
- Competitive hourly pay ($15-$20/hr).
- Supportive and collaborative team culture.
Don't miss out on this urgent opening. Apply today to join our growing team in Louisville!
Responsibilities
- Resolve Customer Inquiries: Provide exceptional support via phone, email, and chat regarding products and services.
- Issue Resolution: Troubleshoot technical problems and escalate complex issues to senior staff when necessary.
- Documentation: Maintain accurate and up-to-date records of customer interactions and transactions in the CRM system.
- Process Improvement: Identify trends in customer feedback and suggest improvements to enhance the user experience.
- Product Knowledge: Stay current on company policies, product features, and industry standards to provide accurate information.
- Team Collaboration: Work closely with the sales and technical teams to ensure a seamless customer journey.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree preferred.
- Experience: Previous customer service experience is a plus, but training will be provided.
- Skills: Strong verbal and written communication skills with a focus on professionalism and empathy.
- Technical: Basic computer literacy and proficiency in Microsoft Office Suite.
- Availability: Must be available to work a flexible schedule, including weekends and evenings as needed.
- Attitude: A positive, problem-solving mindset and a commitment to delivering top-tier service.