Job Description
Join FlexiWork Solutions and transform your schedule into extra income! We're seeking dynamic Customer Specialists to deliver exceptional experiences while enjoying flexible hours. Perfect for students, professionals, or anyone seeking supplemental income in Raleigh's thriving tech hub. No weekends required, with optional hybrid and remote options. Elevate your career while maintaining work-life balance.
Responsibilities
- Provide exceptional customer support via phone, email, and chat
- Resolve inquiries and troubleshoot technical issues efficiently
- Update CRM systems with accurate interaction records
- Collaborate with cross-functional teams to improve processes
- Identify upsell opportunities to enhance customer value
- Participate in monthly training to refine skills
Qualifications
- High school diploma or equivalent; college preferred
- 1+ years customer service or retail experience
- Strong verbal/written communication skills
- Proficiency with MS Office and CRM software
- Ability to work independently and in teams
- Flexible availability including weekday evenings
- Valid NC driver's license (if field visits required)