Job Description
Join our dynamic team at Charlotte Connect Services where flexibility meets opportunity! We're urgently seeking part-time Customer Service Specialists to deliver exceptional experiences to our growing client base. This role offers a modern, supportive environment with competitive pay and schedule customization to fit your lifestyle. Perfect for students, parents, or professionals seeking work-life balance. Apply today and become part of Charlotte's fastest-growing service provider!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing and technical issues using our proprietary CRM system
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain detailed customer interaction records in compliance with company protocols
- Identify upsell opportunities to enhance customer satisfaction and revenue
- Participate in weekly training sessions to refine service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in fast-paced environment
- Proficient with Microsoft Office and CRM software
- Exceptional verbal and written communication skills
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving abilities with attention to detail
- Valid North Carolina driver's license (for occasional client visits)