Job Description
Join Atlanta Connect Solutions immediately! We're seeking dynamic individuals for urgent part-time customer service roles in our vibrant downtown Atlanta office. This is your chance to make an impact with flexible hours while supporting Fortune 500 clients. Enjoy competitive pay, modern workspaces, and immediate start dates. Apply today to secure your spot!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Document interactions accurately in CRM systems and escalate complex issues
- Collaborate with cross-functional teams to deliver seamless client experiences
- Maintain product knowledge for client portfolio and service offerings
- Meet daily performance metrics including response times and resolution rates
- Contribute to process improvement initiatives for customer satisfaction
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Strong communication skills with clear, professional demeanor
- Ability to work flexible shifts including evenings and weekends
- Detail-oriented with exceptional problem-solving abilities
- Valid Georgia driver's license if client site visits required