Job Description
Join Austin's fastest-growing tech support company as a Part-Time Customer Service Specialist! We're urgently hiring dynamic individuals to deliver exceptional client experiences while supporting our innovative SaaS platform. This flexible role offers remote work options with competitive pay and immediate start dates. Perfect for students, career switchers, or professionals seeking supplemental income.
Why You'll Love Working With Us:
- Flexible 20-25 hour/week schedule
- Comprehensive paid training
- Opportunities for advancement
- Collaborative remote team environment
Responsibilities
- Respond to customer inquiries via phone, email, and chat within SLA targets
- Troubleshoot technical issues using knowledge base and diagnostic toolsDocument interactions accurately in CRM system
- Collaborate with technical team to resolve complex cases
- Identify upsell opportunities for premium services
- Maintain high customer satisfaction scores (CSAT >95%)
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficient in G Suite and ticketing systems
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Available for evening/weekend shifts (10am-6pm)
- Basic technical troubleshooting knowledge
- Austin local preferred for occasional on-site events