Job Description
Join our dynamic team immediately! Southwest Solutions Group is urgently hiring part-time Customer Service Specialists to support our expanding client base in Albuquerque. This high-impact role offers flexible scheduling, competitive pay, and rapid onboarding. Perfect for students, career-changers, or those seeking supplemental income. Don't miss this limited opportunity to grow professionally while making a difference in your community.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and process orders using our CRM system
- Document interactions accurately in Salesforce database
- Collaborate with cross-functional teams to ensure seamless service delivery
- Identify upsell opportunities to enhance customer satisfaction
- Maintain 95%+ quality assurance metrics
- Participate in weekly performance reviews
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Proficient in Microsoft Office and CRM platforms
- Strong verbal/written communication skills
- Ability to multitask in fast-paced environment
- Available for evening/weekend shifts (15-25 hrs/week)
- Albuquerque residency required
- Background check clearance