Job Description
Join our dynamic team at Express Logistics Solutions, where we're urgently seeking passionate part-time Customer Service Representatives to elevate our client experience. This is a fantastic opportunity to gain valuable experience in a fast-paced environment while enjoying flexible hours. We offer competitive pay, comprehensive training, and a supportive workplace culture.
As a key member of our client-facing team, you'll be the first point of contact for our valued customers, ensuring their needs are met with professionalism and efficiency. If you're a natural problem-solver with excellent communication skills, we encourage you to apply immediately.
Responsibilities
- Respond promptly to customer inquiries via phone, email, and live chat
- Resolve customer issues and complaints with empathy and solutions
- Process orders, returns, and exchanges accurately
- Collaborate with sales and support teams to ensure seamless service
- Maintain detailed records of customer interactions
- Identify opportunities to improve customer satisfaction
- Adhere to company policies and service standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Exceptional verbal and written communication skills
- Proficient with CRM software and Microsoft Office
- Strong problem-solving abilities
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and team player mentality
- Quick learner with attention to detail