Job Description
Join our dynamic team at Apex Solutions Inc. as an urgent part-time Customer Service Representative! We're seeking passionate individuals to deliver exceptional client experiences in a fast-paced environment. This is an immediate opportunity to make a real impact while gaining valuable experience in customer relationship management. Flexible schedules available with competitive hourly pay and growth potential. Apply today to become part of our award-winning support team!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues efficiently
- Maintain detailed customer interaction records in CRM systems
- Collaborate with support teams to escalate complex cases
- Meet/exceed performance metrics for response time and resolution rate
- Proactively identify upsell opportunities for service improvements
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional verbal/written communication skills in English
- Strong problem-solving abilities with attention to detail
- Ability to work 20-30 hours weekly with flexible scheduling
- Proficient in Microsoft Office suite and Google Workspace
- Positive attitude under pressure with customer-first mindset