Job Description
We are looking for a Tech-Savvy Problem Solver to join our dynamic team in Colorado Springs. Due to rapid expansion, we have an urgent opening for a Part-Time Technical Support Specialist. This is an excellent opportunity for individuals seeking flexible hours in a modern, fast-paced environment.
In this role, you will be the voice and face of our technical support, helping clients resolve issues efficiently while maintaining a high standard of customer satisfaction.
Responsibilities
- Diagnose Technical Issues: Troubleshoot hardware and software problems for clients via phone and remote access.
- Provide Expert Guidance: Offer clear, step-by-step solutions to end-users regarding operating systems and applications.
- Manage Tickets: Log and track all support requests in our CRM system with high accuracy and detail.
- Client Education: Educate clients on best practices for system maintenance and security.
- Collaborate: Work closely with the IT department to escalate complex issues and implement long-term fixes.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in IT or related field preferred.
- Experience: 1-2 years of experience in technical support or customer service is a plus.
- Skills: Proficiency in Windows, macOS, and troubleshooting common peripherals.
- Communication: Excellent verbal and written communication skills with a patient and friendly demeanor.
- Availability: Ability to work flexible hours, including weekends or evenings as needed.