Job Description
We are urgently hiring a dedicated Part-Time Technical Support Associate to join our growing team in Georgia. If you are a problem-solver who enjoys helping others and wants a flexible schedule with competitive pay, this is the opportunity for you. We offer evening and weekend shifts that allow you to maintain a healthy work-life balance while advancing your career.
Why Join Us?
- Flexible Schedule: Work evening and weekend shifts that fit your lifestyle.
- Competitive Pay: Earn between $18.50 and $24.00 per hour based on experience.
- Professional Growth: Opportunities for career advancement within a dynamic tech environment.
- Modern Environment: Join a supportive team using the latest tools and technology.
Don't miss this chance to be part of a leading company. Apply today to start your journey with us!
Responsibilities
- Provide tier-1 technical support to customers via phone, email, and chat during evening and weekend hours.
- Troubleshoot hardware and software issues, including operating systems, printers, and network connectivity.
- Document all customer interactions and resolutions in the CRM system accurately and timely.
- Escalate complex technical issues to senior support staff while ensuring the customer is updated.
- Conduct remote sessions to guide users through technical fixes and best practices.
- Maintain a high level of customer satisfaction by demonstrating patience, empathy, and professionalism.
Qualifications
- High school diploma or equivalent required; Associate’s degree or technical certification is a plus.
- Basic computer literacy and working knowledge of Microsoft Office Suite (Word, Excel, Outlook).
- Strong verbal and written communication skills with the ability to explain complex technical concepts simply.
- Previous customer service or technical support experience is preferred but not required for enthusiastic candidates.
- Reliable internet connection and a dedicated workspace for remote support calls.
- Ability to work flexible evening shifts, weekends, and holidays as required.