Job Description
We are Urgently Hiring for a Part-Time Customer Support Specialist in Tampa, FL!
Join a forward-thinking team that values flexibility and professional growth. At Apex Digital Solutions, we are looking for dedicated individuals to join our remote workforce. If you are seeking a job that fits your lifestyle or looking to jumpstart your career in customer service, this is the perfect opportunity for you.
Why Choose Us?
- Flexible Schedule: Choose the hours that work best for you.
- Urgent Hiring: We are expanding rapidly and need talent now.
- Remote Work: Work from the comfort of your home in Tampa.
- Competitive Pay: Earn $18.00 - $22.50 per hour.
Role Overview:
As a Customer Support Specialist, you will be the voice of Apex Digital Solutions. You will assist clients with inquiries, resolve issues, and ensure a high level of satisfaction.
Responsibilities
- Respond to customer inquiries via email, live chat, and phone with a professional and empathetic tone.
- Diagnose and troubleshoot common technical issues to provide effective solutions.
- Document all customer interactions and resolutions in our CRM database accurately.
- Collaborate with cross-functional teams to improve products and service delivery.
- Identify opportunities to upsell products and services to existing clients.
- Maintain up-to-date product knowledge to answer complex questions.
Qualifications
- High School Diploma or GED is required; Associate’s degree preferred.
- Previous experience in customer service, sales, or technical support is a plus.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office Suite and Google Workspace.
- Ability to work independently and manage time effectively.
- Must be available to work flexible hours, including evenings and weekends.