Job Description
We are urgently hiring for a dedicated Part-Time Technical Support Specialist to join our New York team. If you thrive in a fast-paced environment and have a passion for helping others, we want to hear from you. This role offers the flexibility of evening and weekend shifts while providing a competitive hourly rate.
At Apex Digital Solutions, we believe in empowering our team members with the tools they need to succeed. You will be the first line of defense for our clients, ensuring seamless operations during off-hours.
Responsibilities
- Provide technical assistance and troubleshooting for hardware and software issues.
- Manage and prioritize incoming support tickets efficiently.
- Document technical issues and resolutions in our CRM system.
- Communicate effectively with clients to diagnose and resolve problems.
- Maintain a high level of customer satisfaction during peak hours.
Qualifications
- High school diploma or equivalent required.
- Basic knowledge of Windows, macOS, and network troubleshooting.
- Strong verbal and written communication skills.
- Ability to work flexible shifts, including evenings and weekends.
- Reliable internet connection and home office setup.