Job Description
Are you looking for a rewarding career with flexible hours? We are urgently seeking a Part-Time Customer Support Specialist to join our elite team in Wichita, KS.
Our company is experiencing rapid growth and is looking for driven individuals to join our support team during evening and weekend shifts. This is a fantastic opportunity to work in a modern, fast-paced environment while maintaining a healthy work-life balance. If you thrive in customer-facing roles and enjoy solving problems, we want to hear from you!
Why Join Us?
- Competitive Pay: Earn between $16.00 and $22.00 per hour.
- Flexible Schedule: Primarily evening and weekend shifts.
- Growth Opportunities: Clear pathways for internal advancement.
- Modern Benefits: Employee discounts and professional development.
Responsibilities
- Provide exceptional technical and customer support via phone, email, and chat during evening and weekend shifts.
- Diagnose and troubleshoot software and hardware issues for a diverse client base.
- Maintain a professional and empathetic tone in all customer interactions, ensuring high satisfaction scores.
- Document all customer inquiries, issues, and resolutions accurately in the CRM system.
- Collaborate with the on-site team to ensure seamless coverage during peak hours.
- Stay updated on product knowledge and company policies to assist customers effectively.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous customer service or tech support experience is a plus but not mandatory.
- Strong verbal and written communication skills.
- Basic proficiency with Microsoft Office Suite and computer operating systems.
- Ability to work independently and manage time efficiently during off-peak hours.
- Must be available to work evenings (4:00 PM - 12:00 AM) and weekends (Saturday/Sunday).