Job Description
Are you looking for part-time jobs in Fresno, CA that offer flexibility and competitive pay? Fresno Tech Solutions is currently urgent hiring for motivated individuals to join our dynamic support team. We are looking for a dedicated Part-Time Customer Support Specialist to help us deliver exceptional service to our growing client base.
This is a fantastic opportunity for students, retirees, or anyone seeking a balanced work-life schedule. We value reliability and a positive attitude above all else. Join a team that is committed to professional growth and community impact.
Why Apply?
- Competitive hourly rate ($18 - $22/hr).
- Flexible part-time schedule.
- Training provided for new hires.
- Opportunity for long-term employment.
Responsibilities
- Respond to customer inquiries via email, chat, and phone in a professional and timely manner.
- Resolve technical issues and troubleshoot product-related problems for clients.
- Document all customer interactions and resolutions in the CRM system accurately.
- Collaborate with the sales team to identify upselling opportunities.
- Provide feedback on common customer issues to help improve our products.
- Maintain a high level of product knowledge to assist customers effectively.
- Adhere to company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is preferred but not mandatory.
- Excellent verbal and written communication skills.
- Proficiency with computers and basic software applications.
- Ability to multitask and manage time effectively.
- Must be available to work a flexible schedule, including weekends or evenings if needed.
- Strong problem-solving skills and a customer-first mindset.