Job Description
We are urgently hiring for a Part-Time Customer Service Representative to join our growing team in Seattle, WA. Due to high demand, we are looking for motivated individuals to start immediately.
At Northwest Retail Partners, we value our team members and offer a supportive environment where you can thrive. If you have a passion for helping others and want to join a top-rated company, this is the opportunity for you.
What You Will Do
- Provide exceptional customer support via phone, email, and chat.
- Resolve product inquiries and process returns efficiently.
- Assist in maintaining high customer satisfaction scores.
- Collaborate with team leads to improve service protocols.
Why Apply?
- Competitive Pay: Earn $18 - $24/hr depending on experience.
- Flexible Schedule: Choose shifts that work for you.
- Professional Growth: Opportunities for full-time advancement.
Responsibilities
- Answer inbound customer calls and emails promptly and professionally.
- Investigate and resolve customer complaints and issues.
- Update customer account information accurately in our database.
- Refer complex issues to the appropriate department or manager.
- Process orders, refunds, and exchanges according to company policy.
- Maintain a positive and professional demeanor at all times.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is a plus but not required.
- Strong verbal and written communication skills.
- Ability to multi-task and work in a fast-paced environment.
- Proficiency with computers and standard office software.
- Reliable internet connection for remote work options.