Job Description
Are you looking for a flexible schedule with immediate opportunities?
We are currently expanding our team in Raleigh, NC, and are urgently hiring for Evening and Weekend Shifts. Whether you are a student, a parent, or looking for a side hustle, this is the perfect opportunity to join a stable, growing company with competitive pay and a supportive culture.
In this role, you will be the face of our brand, providing exceptional service to our clients during our high-traffic evening hours. We value dedication and offer a clear path for career advancement.
Why Join Us?
- Flexible Hours: Choose shifts that fit your lifestyle (4:00 PM - 12:00 AM, 5:00 PM - 1:00 AM).
- Immediate Start: Onboarding begins immediately upon successful background check.
- Competitive Pay: Earn $18.00 - $24.00/hour based on experience.
- Benefits: Health insurance, paid time off, and employee discounts available after 90 days.
Don't miss this chance to boost your income and gain valuable work experience. Apply today!
Responsibilities
- Manage a high volume of inbound and outbound customer calls with a focus on accuracy and efficiency.
- Process customer orders, returns, and inquiries via phone, email, and chat systems.
- Resolve complex customer issues and complaints by providing effective solutions and alternatives.
- Update and maintain accurate customer records and database information in real-time.
- Collaborate with team leads to ensure operational goals are met during evening shifts.
- Adhere to all company policies, procedures, and compliance regulations.
Qualifications
- Education: High School Diploma or GED equivalent required.
- Availability: Must be available to work evenings (3:00 PM - 11:00 PM) and weekends (Saturday & Sunday).
- Skills: Strong typing skills (40+ WPM) and basic computer proficiency.
- Communication: Excellent verbal communication skills and a professional telephone manner.
- Experience: Previous customer service or call center experience is a plus but not mandatory; we provide paid training.
- Attitude: Must be reliable, punctual, and able to work independently with minimal supervision.