Job Description
Urgent Hiring: Evening Shift Openings in Denver, CO!
We are seeking a Technical Support Specialist to join our dynamic team. If you are looking for a part-time job with flexible evening hours and a competitive salary, apply today. This is an immediate opportunity for dedicated professionals in the Denver area.
Job Overview
In this role, you will be the first line of defense for our clients, providing top-tier technical assistance during our high-demand evening windows. You will troubleshoot issues, resolve tickets, and ensure our users remain productive.
Why Join Us?
- Competitive pay: $18 - $25/hr based on experience.
- Flexible evening schedules (e.g., 4:00 PM – 12:00 AM).
- Urgent hiring process – get hired fast.
- Remote-friendly environment.
Responsibilities
- Provide technical support and troubleshooting for hardware and software issues via phone, chat, and email.
- Manage and resolve incoming support tickets within SLA (Service Level Agreement) guidelines.
- Assist users with network connectivity, printer configurations, and software installations.
- Document all technical interactions and resolutions in our CRM system.
- Escalate complex technical issues to senior engineers when necessary.
- Collaborate with the day-shift team to ensure seamless continuity of support.
Qualifications
- High school diploma or GED required.
- Basic to intermediate knowledge of Microsoft Office Suite and operating systems (Windows/Mac).
- Must be available to work evening shifts, weekends, or holidays as required.
- Strong customer service skills with a focus on empathy and problem-solving.
- Ability to work independently in a remote setting.
- Reliable internet connection and home office setup.