Job Description
Are you looking for a flexible evening schedule? Apex Tech Solutions is urgently hiring Part-Time Support Specialists for our San Jose, CA location!
We are seeking motivated individuals to join our dynamic team for evening and weekend shifts. If you have a passion for technology and helping others, this is the perfect opportunity to launch or advance your career with immediate start options.
Why Join Us?
- Immediate Hiring: Start working as soon as this week.
- Flexible Schedule: Evening and weekend shifts available.
- Competitive Pay: $18.00 - $22.00/hour based on experience.
- Growth Opportunities: Potential for full-time conversion and career advancement.
Job Overview
As an Evening Support Specialist, you will serve as the first point of contact for our clients, providing top-tier technical support and customer service. You will troubleshoot issues, resolve inquiries, and ensure a seamless experience for our users during high-traffic hours.
Responsibilities
- Provide Technical Support: Assist clients via phone and email with hardware and software troubleshooting in a timely manner.
- Manage Inquiries: Handle a high volume of support tickets and customer inquiries with professionalism and empathy.
- System Maintenance: Monitor system logs and perform routine checks to ensure operational efficiency during evening shifts.
- Documentation: Accurately log all interactions, resolutions, and customer feedback into our CRM system.
- Team Collaboration: Communicate effectively with the day shift team to ensure continuity of support.
- Issue Resolution: Identify root causes of technical problems and implement effective solutions to prevent recurrence.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree in IT or related field preferred.
- Experience: 1+ years of experience in customer service or technical support is a plus.
- Availability: Must be available to work evenings (4:00 PM - 12:00 AM) and weekends.
- Skills: Strong computer literacy and knowledge of MS Office Suite.
- Communication: Excellent verbal and written communication skills with a customer-first mindset.
- Adaptability: Ability to work independently and troubleshoot issues under pressure.