Job Description
We are currently expanding our operations and are urgently seeking dedicated individuals to join our team in Chicago, IL. If you are looking for a stable full-time position with evening shifts and a flexible schedule, we want to hear from you.
As a vital member of our support team, you will be responsible for ensuring our clients receive top-tier service. We offer a competitive benefits package, including health insurance, paid time off, and clear pathways for career advancement.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone and email.
- Resolve complex customer issues and complaints efficiently while maintaining a high customer satisfaction score.
- Log all interactions and account updates accurately in our CRM database.
- Collaborate with team leads to identify trends and improve service processes.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED required.
- Previous customer service experience preferred but not required for the right candidate.
- Proficient in Microsoft Office Suite and computer navigation.
- Strong verbal communication and interpersonal skills.
- Ability to work flexible evening shifts, including weekends and holidays.