Job Description
Are you seeking a rewarding part-time opportunity with a flexible evening schedule in Long Beach, New York? Horizon Support Services is currently hiring Entry Level Customer Service Representatives to join our dynamic team. We pride ourselves on providing exceptional support to our clients while offering a work-life balance that suits your lifestyle.
As an Evening Support Specialist, you will be the first point of contact for our valued customers, helping them resolve inquiries and ensuring a positive experience. Whether you are starting your career or looking for a change, we provide the training and environment you need to succeed.
Responsibilities
- Manage incoming customer calls and emails during evening hours (4:00 PM - 10:00 PM).
- Resolve customer complaints and inquiries with patience and professionalism.
- Process orders, returns, and exchanges accurately using our CRM software.
- Document all customer interactions and issue resolutions in the internal database.
- Collaborate with the morning team to ensure seamless workflow continuity.
- Identify and escalate complex issues to senior management when necessary.
Qualifications
- High School Diploma or GED is required.
- Must be available to work evenings and weekends as needed.
- Strong verbal communication and active listening skills.
- Basic computer proficiency and typing speed of 40+ WPM.
- Ability to remain calm and professional under pressure.
- A reliable computer and high-speed internet connection are required.