Job Description
Urgent Hiring Opportunity! We are currently seeking motivated individuals to join our team in Columbus, Ohio for our high-volume Evening and Weekend Shifts. If you are looking for a flexible part-time position with immediate start dates, this is the role for you.
At Horizon Support Solutions, we pride ourselves on delivering exceptional customer experiences. As an Evening Customer Service Representative, you will play a critical role in maintaining our reputation for excellence. You will assist clients with inquiries, resolve technical issues, and provide top-tier support during peak hours.
Why Apply?
- Competitive hourly pay ($18.00 - $22.00)
- Flexible evening and weekend schedules
- Opportunity for rapid advancement
- Comprehensive training provided
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Resolve complex customer complaints and technical issues while maintaining a calm and professional demeanor.
- Update and maintain accurate customer records in the CRM database.
- Escalate unresolved issues to senior management or specialized departments.
- Provide detailed product and service information to help customers make informed decisions.
- Collaborate with the team to meet daily and weekly performance targets.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer service or technical support is a plus.
- Strong verbal and written communication skills.
- Ability to work evenings (4:00 PM - 12:00 AM) and weekends as required.
- Proficiency with Microsoft Office Suite and computer navigation.
- Reliable internet connection and a quiet workspace.