Job Description
We are currently urgent hiring for dedicated Evening Customer Service Associates to join our high-performing team in Austin, TX. If you are looking for a flexible part-time schedule that fits around your day, this is the perfect opportunity.
As an Evening Associate, you will be the voice of our brand, helping customers resolve their inquiries with empathy and efficiency during our peak evening hours.
Why Join Our Team?
- Flexible Schedule: Choose shifts that work for your lifestyle.
- Competitive Pay: Earn between $18.00 - $22.00 per hour.
- Immediate Start: Onboarding begins ASAP for top candidates.
- Modern Work Environment: Collaborative and supportive culture.
Responsibilities
- Manage inbound and outbound customer calls and emails during the evening shift.
- Resolve customer issues accurately and professionally using CRM software.
- Log all interactions into the CRM system efficiently and maintain accurate records.
- Collaborate with the day shift team to ensure seamless service handovers.
- Identify and escalate complex issues to senior management when necessary.
- Stay updated on product knowledge and policy changes to provide accurate information.
Qualifications
- High school diploma or GED equivalent is required.
- Previous customer service experience is preferred but not mandatory.
- Must be available to work evenings (e.g., 4:00 PM - 12:00 AM).
- Strong computer literacy and typing skills (35+ WPM).
- Excellent communication, active listening, and problem-solving abilities.