Job Description
Join TechHub Solutions as a key part of our dynamic customer support team! We're urgently hiring enthusiastic professionals for evening and weekend shifts in San Francisco. Enjoy competitive pay, flexible scheduling, and a supportive environment while delivering exceptional service to our global clientele. Perfect for students, parents, or anyone seeking work-life balance. Apply today and start your rewarding career journey!
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening/weekend hours
- Resolve technical issues and troubleshoot product concerns efficiently
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with day-shift teams to ensure seamless service continuity
- Upsell products/services when appropriate to meet team targets
- Participate in weekly training sessions to enhance product knowledge
- Meet or exceed customer satisfaction and resolution metrics
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Strong problem-solving and active listening skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to work independently and prioritize tasks
- Weekend and evening availability (Thu-Sun, 4 PM - 12 PM)
- Excellent written and verbal communication skills
- Basic knowledge of IT troubleshooting methodologies