Job Description
Join Baltimore Connect Solutions and transform your evenings into extra income! We're urgently seeking friendly Evening Part-Time Customer Service Specialists to support our growing client base in Baltimore. Enjoy competitive pay, flexible 4-5 hour shifts (4 PM - 9 PM), and a supportive team environment. Perfect for students, parents, or anyone seeking supplemental income with no weekends required. Full training provided – no prior experience needed!
Responsibilities
- Handle inbound customer inquiries via phone and chat with professionalism
- Resolve billing and service issues efficiently using our CRM system
- Document interactions accurately in our customer database
- Upsell service solutions when appropriate
- Collaborate with day team for seamless customer handoffs
- Maintain high customer satisfaction scores
Qualifications
- Excellent verbal communication skills
- Ability to multitask in a fast-paced setting
- Reliable transportation to downtown Baltimore location
- Basic computer proficiency
- Positive attitude and problem-solving mindset
- Availability for 3-5 weekday evenings weekly
- No experience required – comprehensive training provided